Complaints Procedure

Customer Service

We want you to be completely happy with your Delcor furniture and we pride ourselves on having friendly and helpful staff who will do everything they can to assist you. Whether you are looking for care advice or wish to report a problem, our dedicated customer service team is on hand to deal with any queries you may have.

Telephone: 0191 237 1303, option 1

Monday to Friday: 9 am – 5 pm

Alternatively, email our team at

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna Personal Finance. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you cannot reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR · Telephone: 0300 123 9 123 · E-mail:

Further details can be found on the Financial Ombudsman Service website:

Delcor Limited FRN: (709607) are authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 704348. The register can be accessed through

Credit is subject to status and affordability. Minimum spend applies.