Ask Julie , one of our showroom experts. She will guide you through some common questions we are asked.
Blue Light Discount
We offer Services discount for all NHS, Blue light, and veteran cardholders. Please show a card or other proof of identification at the time of purchase at your chosen showroom- not in conjunction with any other offer (excluding Sale).
Do you only sell Delcor sofas?
Yes. We are a designer, manufacturer and retailer of our own luxury furniture including sofas, chairs and beds. The fabrics we use are all highly regarded luxury brands that reflect the quality of furniture we create.
Do you offer finance?
Yes we do. If you are investing in your comfort for years to come, we believe you should choose the sofa and fabric you love, rather than by your budget. We offer attractive finance options, which allows you to buy now and pay gradually. Your sofa will be paid off long before you need to replace it.
Do you offer an off-the-shelf range?
Yes, we offer an off the shelf range of sofas and chairs through our website only. Our showroom service enables you to create a luxury sofa made to your exact measurements in a fabric of your choice. We believe you are investing in a sofa and you should be able to pick a fabric you will love for years to come, rather than the smaller selection we have chosen.
How do I puff up my cushions?
Down cushions will flatten over time. You can either puff them up at home by holding one end of the cushion on the floor (if it is a large seat pad) and hit the cushion all over rotating it as you work. Squeeze from the top-down or side to side so more down moves toward the center, repeating the process with each rotation of the cushion. Hit the other side of the cushion as well. Repeat the process with all cushions. Alternatively, you can find out more here or give us a call to arrange for the cushions to be restuffed as with older pieces, the filling material might need to be replaced to enliven your cushions and restore them to their former glory.
What is the Manufacturing Guild Mark?
We are a proud holder and member of the Manufacturing Guild Mark. It is awarded to British manufacturers that have demonstrated incredible standards across all areas of the business by successfully passing a rigorous, independently reviewed audit.
It provides assurance to our customers that the furnishings they purchase from us are made with care and the confidence and that they are dealing with a business that takes pride in its work achieving exemplary standards throughout its operations.
The mark is recognition that we are among the best manufacturers in the country.
Are your sofas British made?
Yes. Every piece is handmade to order in our Northumberland workshop. Our raw materials are carefully sourced and our workforce are all local. We truly fly the flag for luxury British made furniture.
Do we have to order from our nearest showroom?
No. If you spot a Delcor showroom on holiday and find the perfect sofa, you are free to order it! Ordering from a more local showroom does have advantages as you can revisit the showroom as often and as many times as you need to. We want you to make the best choice for you without any rush.
You can also order a piece from our edit, available on our website.
How does your delivery service work?
Every one of our luxury sofas is made in our workshop and delivered by our own Delcor team. We do not use 3rd parties for deliveries. Our delivery team know our sofas inside out. If you’ve a tight hallway or stairs, our delivery team will reassemble the sofa in your chosen location without issue. We also remove any packaging in the process.
We will deliver anywhere in the UK.
We are moving house, can we delay a delivery?
Moving, downsizing or relocating – we can work with you to make sure your sofa is delivered when you need it.
What is the lead time for a Delcor sofa?
The lead time depends on how many sofas we are making in our workshop. We will be able to confirm your delivery date when you finalise your order.
Can I express my order?
Every sofa ordered through our showroom is handmade and bespoke to you and made in our workshop. We appreciate every customer is excited about their furniture. To ensure every customer gets their sofa as quickly as possible and the quality of our craftsmanship remains high, we do not offer an express service.
What happens if it doesn’t fit through the door on delivery day?
We can reassemble any sofa in your home, without any compromise to the furniture. Our experienced delivery drivers take the greatest care during delivery and installation – in the tightest of spaces or up several flights of stairs.
We want another matching sofa. Is this possible?
Of course! We keep a record of every sofa and chosen fabric a customer has bought from us and can make another sofa to match. However, the one thing to bear in mind is that the original fabric may have been discontinued and may be subject to changes in colour due to the affect of sunlight. However, we can discuss this with you and find the best possible alternative if need be. Please get in touch to discuss your needs.
Which fabrics and brands do you stock?
We have thousands of fabrics available for customers to choose from, from practical hardwearing to the finest materials for statement pieces. We stock high quality fabrics we are confident will give years of service and delight our customers. You can find the brands we stock here. Alternatively, please give us a call to see if we can stock a particular brand or fabric type.
Are samples an absolute colour match?
For certain fabrics, there may be minor variations in the colour. We can advise on this as you are choosing your samples.
Do you offer an interior design service?
We recognise you might need a helping hand with your interiors. Selective showrooms offer an interior design service to help you make the most of your space and to cater to your specific taste.
Do you do 3-piece suites?
The beauty about Delcor is you can have any combination of sofa, chairs and footstool to suit your room, size, comfort and filling. Mix and match, matchy-match or complimentary fabrics or contrasting ones, we’ll help you get the perfect sofa for your home.
Can we customise every piece of furniture if we wish?
We can customise any sofa, chair or footstool height, width and depth and even leg type should you wish. We can create a beautiful piece of furniture that is completely personalised to you. This service is only available in our showrooms
Are fabric samples available to takeaway?
We have thousands of samples from leading suppliers. We order generously sized samples and send them direct to your home. There is a refundable deposit for samples.
How do we refurbish our Delcor sofa?
Call your nearest showroom and we will explain the process and book you an appointment to come in to discuss any modifications you might require and to choose a new fabric to refresh your sofa.
Can we refurbish our sofa at any point?
Absolutely. Our refurbishment service extends to every sofa bought from us whether that’s 10, 20 or 30 years before. We can reupholster and service your sofa and make minor alterations to reflect your needs. You’ll enjoy the same attention to detail, advice on fabric samples and your sofa will benefit from the same high quality craftsmanship you enjoyed the first time around.
How does the fabric room work?
We understand it can seem quite daunting to have so much choice. By taking advantage of our inhouse expertise, we can effortlessly help you find the perfect fabric for your choice of sofa.
Can we visit the showroom more than once?
Absolutely! You are welcome to visit as many times as you need to.
Where are your showrooms?
We have five showrooms across the UK. You can find all our showroom locations here.
Do I have to book an appointment?
You are more than welcome to pop in or book an appointment if you would prefer.
We’re here to help, whenever you are ready
Whether you are moving house, downsizing or looking to update a room you love, we are ready to help and listen to what you need. Please do not hesitate to get in touch with us with any questions you may have.